Answers

FAQ

Real questions, no marketing fluff.

FAQ

Everything you might want to know

  • What ingredients are in Ecolosophy? +
    Every ingredient is printed on the label. Unscented Oasis (8): water, sodium methyl 2-sulfolaurate and disodium 2-sulfolaurate, lauryl alcohol ethoxylate, lauryl/myristyl amidopropylamine oxide, glycerin, citric acid, baking soda and polysorbate 20. Citrus Burst (9) adds orange essential oil. Pure Serenity (10) adds eucalyptus and rosemary essential oils. No synthetic fragrance, dyes, parabens, phthalates or quats.
  • Is it safe for kids and pets? +
    Here are the facts. There is no synthetic fragrance, no parabens, no quats, no phthalates and no dyes, and the pH is neutral (6.5-7.5). The concentrate can irritate eyes and is harmful if swallowed, so keep it out of reach of children and pets, like any household product. Once diluted and wiped, rinse any surface a child or pet will put in their mouth.
  • Does Ecolosophy remove germs? +
    Ecolosophy removes dirt, grease and grime. It is not a disinfectant and we make no germ-killing claims. For raw-meat surfaces or illness recovery, use a separate EPA-registered disinfectant as directed on its label.
  • Is Ecolosophy a disinfectant? +
    No. Ecolosophy is an all-purpose cleaner that removes dirt, grease and grime. It is not a disinfectant and is not registered with the EPA as one. If you need a disinfectant, use a separate EPA-registered product as directed on its label.
  • How is Ecolosophy different from Branch Basics or Blueland? +
    We respect other brands working to make cleaning simpler. Here is what we offer: one 1 L concentrate makes up to 100 refills, which works out to about 50¢ per 16 oz spray bottle at $49.99. Every ingredient is listed on the label, with no proprietary mystery blends. And the concentrate, minis and spray bottles are aluminum, so you refill the same bottles again and again.
  • Is non-toxic cleaning actually effective? +
    Yes. Ecolosophy's surfactants lift dirt and grease off surfaces so you can wipe them away, and citric acid helps with residue. The US EPA says indoor levels of some pollutants can be 2-5 times higher than outdoors, which is one reason many families look at what they spray at home. We publish every ingredient, so you can judge for yourself.
  • How many refills does one bottle make? +
    Up to 100 ready-to-use 16 oz spray bottles per 1 L (33.8 oz) concentrate. At $49.99 that is about 50¢ per refill.
  • What certifications do you have? +
    None at the moment. We hold no third-party certifications: no Leaping Bunny, no EPA Safer Choice and no EWG Verified. What we do is print every ingredient on the label, so you can read exactly what is in the bottle.
  • Can it replace all my cleaning products? +
    It is an all-purpose cleaner for countertops, glass, mirrors, sealed hardwood, tile, stainless steel, painted walls, high chairs and more. One bottle covers most of the house. The one thing it does not replace is a disinfectant, because Ecolosophy is not one.
  • Is it safe for all surfaces? +
    Safe on sealed hardwood, glass, tile, stainless steel, painted walls, and granite. The concentrate contains citric acid, so test a hidden spot first and avoid unsealed or acid-sensitive stone like marble. Also avoid unsealed wood and electronics screens. When in doubt, dilute as directed and test.
  • How much does it cost per refill? +
    About 50¢ per 16 oz spray bottle: a 1 L concentrate is $49.99 and makes up to 100 refills. The starter kit is $69 and includes the concentrate plus three reusable aluminum spray bottles. After that, you are just buying concentrate.
  • What's your return policy? +
    60-day money-back guarantee. See our refund policy at /pages/returns/ for how returns work.
  • Where is Ecolosophy made? +
    Made in small batches by our manufacturing partner in Mexico, with care.
  • How do I clean the bottles? +
    Hand-wash with warm, soapy water and let them air-dry. Take the trigger head off first. Our concentrate bottles, minis and spray bottles are aluminum; the trigger head is plastic, and we're actively sourcing better materials for it.
  • How long does shipping take? +
    Free US shipping over $40. Most orders ship within 1-2 business days from our ShipMonk fulfillment center. US delivery typically 3-5 business days. You'll get a tracking email once your order ships.
  • Do you ship internationally? +
    Currently US-only. We currently ship within the US.
  • What's the shelf life? +
    See the date printed on the label. Store in a cool, dry place away from direct sunlight.
  • Can I use it on baby toys? +
    Spray, wipe, then rinse with water and let dry before the toy goes back to baby. Rinse anything that will go in a child's mouth, as with any cleaner.
  • Will it leave streaks on glass? +
    Not when diluted as directed. Use half a capful per 16 oz of water, wipe with a microfiber cloth and buff dry.
  • What are the bottles made of? +
    Aluminum. Our 1 L concentrate bottle, 3.38 oz minis and 16 oz spray bottles are aluminum. The trigger head is plastic, and we're actively sourcing better materials for it.
  • Do you offer Subscribe & Save? +
    Yes. Choose every 4, 6, 8 or 12 weeks, with a discount on every order and free shipping. Cancel or pause anytime.
  • How do I dilute it? +
    Per 16 oz of water, as printed on the spray labels: ½ capful (⅓ tablespoon) for glass and mirrors, 1 capful (½ tablespoon) for everyday surfaces, 2 capfuls (1 tablespoon) for bathrooms and tough grime.
  • Is it safe during pregnancy? +
    We do not make medical claims, so please ask your doctor about any product you are unsure of. What we can tell you: Ecolosophy has no synthetic fragrance, dyes, parabens, phthalates or quats, and Unscented Oasis has no fragrance at all. Keep the concentrate out of reach of children and pets.