How can we help?

We ship within 1–2 business days. Standard delivery takes 3–5 business days. You'll get a tracking email the moment your order leaves our hands.

Yes — free standard shipping on all orders over $75. No code needed, it applies automatically at checkout.

You can cancel within 2 hours of placing your order. After that, it may already be packed and on its way. Email us at [email protected] right away and we'll do our best.

We currently ship within the United States only. International shipping is on our roadmap — follow us on Instagram for the announcement.

Take a photo and email it to [email protected]. We'll send a replacement at no charge — no questions, no hassle. That's our promise.

Your shipping confirmation email has a tracking link. If you can't find it, email [email protected] with your order number and we'll look it up immediately.

Yes, we ship to P.O. Boxes via USPS. Just enter your P.O. Box at checkout like any other address.

If your order hasn't shipped yet, yes. Email [email protected] immediately with your order number and new address.

The dilution ratio depends on what you're cleaning. We've put together a complete guide at ecolosophy.com/dilution-guide — it covers every surface, every use case. Bookmark it.

Yes. Every ingredient is plant-based with no synthetic chemicals, artificial fragrances, or hormone disruptors. Your baby can crawl on a floor cleaned with Ecolosophy. That was the whole reason we made it.

Completely. No quats, no chlorine bleach, no artificial scents — the ingredients most likely to harm pets. Safe for dogs, cats, and everything in between.

One bottle of concentrate makes 100+ ready-to-use spray bottles. At typical household use, that's 3–6 months of cleaning product. Most families replace 8–12 single-use cleaners with just this one bottle.

Countertops, stovetops, bathrooms, floors, glass, stainless steel, fabric — it's truly all-purpose. The one exception: avoid unsealed natural stone like marble and granite, which are sensitive to any cleaner. See our full guide at /dilution-guide.

Yes. Ecolosophy cuts through everyday dirt and grime without synthetic biocides. Plant-based surfactants lift and remove pathogens — clean doesn't have to mean chemical.

Keep it in a cool, dry place away from direct sunlight. The concentrate shelf life is 2 years unopened. Once you start using it, it's good for at least 12 months.

Never. Our scents come from pure essential oils only. If you see "fragrance" or "parfum" on a label — that's a synthetic blend. You won't find those words here. Ever.

Subscribers save 15% on every order, forever. Plus free shipping on every delivery. It's our way of rewarding the families who commit to a toxin-free home.

Yes, anytime. Log into your account, go to Subscriptions, and click Skip. Do it at least 2 days before your next charge date.

No contracts, no cancellation fees. Cancel anytime from your account dashboard or by emailing [email protected]. We'll process it same day.

Go to your account → Subscriptions → Edit. You can choose every 4, 6, 8, or 12 weeks. Change it as often as you need.

You're charged on the same date each billing cycle. You'll get an email 3 days before every charge so you're never surprised.

No. We price-lock subscribers at the rate they signed up. If we ever raise prices, your subscription stays at your original rate. That's a promise.

We offer a 30-day satisfaction guarantee, no questions asked. If you're not completely happy with your order, we make it right.

Nope. Keep it, donate it, give it to a neighbor. We don't require returns. Just tell us what happened and we'll process your refund.

Once we process it (usually within 24 hours), expect 5–7 business days for the refund to appear on your statement. This depends on your bank, not us.

Email [email protected] with your order number and what went wrong. That's it. We'll handle the rest.

Yes. We work with retailers, spas, boutique hotels, and wellness spaces. Visit ecolosophy.com/wholesale to apply. We review every application personally.

Our referral program is live at ecolosophy.com/referral. Earn commission on every sale you send our way. No minimums, no contracts.

We love working with creators who genuinely care about what's in their home. Apply at ecolosophy.com/ambassador and tell us your story. We read every submission.

Not yet — but retail partnerships are coming. Follow us on Instagram @ecolosophy to be the first to know when we land on shelves near you.