How can we help?

We ship within 1–2 business days. Standard delivery takes 3–5 business days. You'll get a tracking email the moment your order leaves our hands.

Yes — free US shipping over $40. No code needed, it applies automatically at checkout.

You can cancel within 2 hours of placing your order. After that, it may already be packed and on its way. Email us at [email protected] right away and we'll do our best.

We currently ship within the United States only. International shipping is on our roadmap — follow us on Instagram for the announcement.

Take a photo and email it to [email protected]. We'll send a replacement at no charge. That's our promise.

Your shipping confirmation email has a tracking link. If you can't find it, email [email protected] with your order number and we'll look it up immediately.

Yes, we ship to P.O. Boxes via USPS. Just enter your P.O. Box at checkout like any other address.

If your order hasn't shipped yet, yes. Email [email protected] immediately with your order number and new address.

The dilution ratio depends on what you're cleaning. We've put together a complete guide at ecolosophy.com/dilution-guide — it covers every surface, every use case. Bookmark it.

We make no medical claims. The formula has no synthetic fragrance, dyes, parabens, phthalates or quats, and the pH is neutral (6.5–7.5). Keep the concentrate out of reach of children, and rinse with water any surface a baby will put in their mouth.

The formula has no quats, no chlorine bleach and no synthetic fragrance. Keep the concentrate out of reach of pets and children. Scented versions contain essential oils, so ask your vet if you have questions about your pet.

One 1 L bottle of concentrate makes up to 100 ready-to-use refills of a 16 oz spray bottle.

Countertops, stovetops, bathrooms, sealed floors, glass and stainless steel. Avoid unsealed wood and unsealed natural stone, and test a small area first on natural stone. See our full guide at /dilution-guide.

No. Ecolosophy removes dirt, grease and grime. It is not a disinfectant. For surfaces that need disinfecting, use a separate EPA-registered product as directed on its label.

Keep it in a cool, dry place away from direct sunlight. See the date printed on the label.

No synthetic fragrance. Scented versions use essential oils only, and Unscented Oasis has no fragrance at all. Every ingredient is on the label.

Subscribers save 15% on every order, forever. Plus free shipping on every delivery. It's our way of rewarding the families who commit to a non-toxic home.

Yes, anytime. Log into your account, go to Subscriptions, and click Skip. Do it at least 2 days before your next charge date.

No contracts, no cancellation fees. Cancel anytime from your account dashboard or by emailing [email protected]. We'll process it same day.

Go to your account → Subscriptions → Edit. You can choose every 4, 6, 8, or 12 weeks. Change it as often as you need.

You're charged on the same date each billing cycle. You'll get an email 3 days before every charge so you're never surprised.

No. We price-lock subscribers at the rate they signed up. If we ever raise prices, your subscription stays at your original rate. That's a promise.

We offer a 60-day money-back guarantee. If you're not completely happy with your order, we make it right.

Nope. Keep it, donate it, give it to a neighbor. We don't require returns. Just tell us what happened and we'll process your refund.

Once we process it (usually within 24 hours), expect 5–7 business days for the refund to appear on your statement. This depends on your bank, not us.

Email [email protected] with your order number and what went wrong. That's it. We'll handle the rest.

Yes. We work with retailers, spas, boutique hotels, and wellness spaces. Visit ecolosophy.com/wholesale to apply. We review every application personally.

Our referral program is live at ecolosophy.com/referral. Earn commission on every sale you send our way. No minimums, no contracts.

We love working with creators who genuinely care about what's in their home. Apply at ecolosophy.com/ambassador and tell us your story. We read every submission.

Not yet — but retail partnerships are coming. Follow us on Instagram @ecolosophy to be the first to know when we land on shelves near you.